What's in it for me?

When an employer communicates a change to employees, they need to answer this question.

Too often I see senior leaders and HR sharing information with employees and their sole focus is on the anticipated benefits of the change to the business and to customers.

While the employees are thinking, “What’s in it for me”?

“Why should I care?”

“Is this going to cause me more work without any reward?”

“Ugh. Here we go again. The company’s shareholders and senior executives are going to be getting more. My more is more work.”

Empathy is the ability to understand another person's thoughts and feelings in a situation from their point of view, rather than your own.

It’s a superpower.

Demonstrate it and be compassionate too.

Compassion is the feeling that arises when you are confronted with another's suffering and feel motivated to relieve that suffering.

Try it. It’s another superpower that most leaders don’t demonstrate consistently.

#changemanagement
#empathy
#compassion
#communications
#humanresources
#leadership